Solid, Inc. ("we") sets out below how personal information is handled on this website (https://solid.ms/).

1. Information we collect

When you enquire

Subject of enquiry, company name, your name, email address, phone number, country/region, and the content of your enquiry

Collected automatically on submission

IP address, browser type (user agent), date and time of submission

While browsing

Analytics data collected via cookies (pages viewed, referrer, device information)

2. Purposes of use

• Responding to and following up on enquiries
• Communication regarding the consideration, conclusion and performance of transactions
• Preventing fraudulent or unsolicited submissions (using IP address and user agent)
• Understanding and improving how the website is used

We will obtain your consent in advance before using the information beyond these purposes.

3. Disclosure to third parties

We do not provide personal information to third parties without your consent, except where required by law.

4. Service providers

We use the following external services to the extent necessary to achieve the purposes above. All are used under our control and only for those purposes.

Google LLC

Sending and receiving email (Google Workspace); analytics (Google Analytics / Google Tag Manager)

Chatwork Co., Ltd.

Internal notification of received enquiries

Cloudflare, Inc.

Domain name resolution; detection of automated submissions

The servers of these providers may be located outside Japan.

5. Cookies and analytics

This website uses Google Analytics to understand how it is used. Anonymous information is collected via cookies and does not include information that identifies you personally. You can disable cookies in your browser settings.
To stop collection by Google Analytics, please use the Google Analytics Opt-out Browser Add-on.

6. Retention period

Personal information received through an enquiry is deleted two years after our last contact with you. Where a transaction is ongoing, or where retention is required by law, we retain it for that period.

7. Disclosure, correction and deletion

On request, we will disclose, correct, add to, delete, or suspend the use of the personal information we hold about you. Please contact us at the details below. We will verify your identity and respond in accordance with applicable law.

8. Security

We take measures such as encryption in transit (TLS) and restriction of access rights to prevent unauthorised access to, and the loss, destruction, alteration or leakage of, personal information.

9. Contact

Company

Solid, Inc.

Address

Crescent Shimokitazawa 2F, 2-30-8 Kitazawa, Setagaya-ku, Tokyo 155-0031, Japan

Phone

+81-3-3485-4755 (weekdays 10:00–19:00 JST)

Email

info@solid.ms

10. Changes to this policy

We may revise this policy in response to changes in law or in our business. We will announce any significant changes on this website.